UX Researcher

Tokyo, Japan · Products · EN


At Mercari, our mission is to create value in a global marketplace where anyone can buy & sell, and we pride ourselves in taking on a challenge. We are looking for new members to join us in achieving this goal under our values - Go Bold, All for One, and Be Professional.

▼Job Description

・Conduct user interview and research across the product cycle, from formative to evaluative.

・Utilize findings to help design future products or features.

・Bring insights about users by a variety of methods whether it be surveys, interviews, usability studies, diary studies, ethnographic observation, or a new method you invent.

・Share findings with designers, engineers, and others, creating a smarter, more informed and more empathetic product team.


▼Minimum Requirements

・Currently enrolled in a Bachelors, Masters or PhD level program in Cognitive or Behavioral Psychology, Human Computer Interaction (HCI), Design research, Human Factors, Social Sciences research or related field.

・Experience with qualitative and/or quantitative research method (interviews, and usability tests, field research) and data collection and analysis.

・Experience working projects involving cross-functional teams.

・Experience using creative design tools (Sketch, Adobe Creative Suite, Keynote, InDesign).

・Ability to have an empathetic, human-centric approach to analysis and problem-solving skills.

・Ability to evaluate designs and make recommendations for improvements to designs and technology to improve product quality and overall interactive and interface design.

・Native level Japanese and conversational level English


▼Contract Type


 Probationary Period: 3 months (salary same as above)



▼Work Hours

・Fixed working hours 10:00-19:00

 Flex time (core hours 12:00-16:00, 60 minute lunch)


・Annual salary, paid monthly

・Based on your experience, skills and potential

・Reviewed twice a year


・5-day work week (Sat/Sun off)

・National holidays, paid time off, summer/New Year's vacation, congratulatory leave, compassionate leave


・Health insurance

・Incentive program

・Employee stock ownership plan

・Full transportation coverage

・Custom PC

・Dual screen if needed

・Company smartphone

・Visa support

・New Employee Benefits at Mercari「mercibox




Apply for this job